Flying through Faro Airport? Have reduced mobility?
MyWay is a service that aims to facilitate your life while at the airport. We do this using mechanical means, as well as qualified professionals to assure the total assistance and comfort to all who fly through Faro Airport.
Want to know more?
Here are some questions (and answers) to help clarify any doubts you may have. 😉
Who can use the MyWay service?
The MyWay service is available to all passengers with disability or reduced mobility, who are departing, arriving our in transit at Faro Airport.
How do I reserve the MyWay service?
You must request this service through your airline or your travel agent at the time of booking, or 48 hours prior to the departure time of the flight.
What kind of assistance does MyWay provide?
The MyWay assistance includes all mobility-facilitating mechanical means, such as ladders and conveyors, elevators, signage and proper orientation. MyWay also includes identified specialized professionals, who can accompany and support you during the onboarding and offboarding process.
What kind of assistance do I have when my trip has a connection through Faro Airport, or when Faro is my final destination?
At the time of landing, the airline will notify the MyWay service. The necessary personal accompaniment (and luggage service) will be made from your place on the plane to the Designated Point existing in the Arrivals Area, where the responsibility of the airport ends.
Is MyWay identified at Faro Airport?
Yes. At the airport, the MyWay service contact points are identified, identifying all the resources or mechanisms to assist people with reduced mobility.
Are there specific parking facilities for those with reduced mobility?
Yes. Private cars with the sign of reduced mobility have parking available in all parking lots of Faro Airport. The designated places, located near the exits of the parking lots, are properly identified.
Are guide dogs allowed to drive at Faro Airport?
Yes. Guide dogs are allowed at the airport, including at the boarding terminals. However, you should contact your airline or travel agent to confirm that guide dogs are authorized inside the aircraft.
Faro Airport has special assistance for passengers with reduced mobility. This and other services exist to make it easier for you, and to make your trip even better.